Bests & Worsts Reviews from Amazon

UPDATE 11/21/19 - I received a replacement unit on 11/13. I set it up and everything seems to be working. I would note that for whatever reason the packaging of the replacement was more generic than what I originally got (the box didn't have the picture of the device on it, just was plain black) and it didn't come with the power cord which I had sent back with the defective unit. I don't care about the box at all but why not supply the power cord??? (luckily for me I had a spare I could use from another device - it's just a generic figure 8 power cord). I did also pair the new device with an echo sub I used to have connected to a stereo pair of Gen 2 Echos. I like the sound from the studio and I definitely can hear the difference in 3D music vs. non-3D music. Interestingly now that it is paired with the sub I don't really notice the Studio being that much better than the stereo pair of Gen 2 echos (with sub) that I used before when playing non-3D music. Granted I'm no audiophile but I'm wondering if it was worth the upgrade when I already had the sub to help the Gen 2 Echos in the bass dept. I debated changing the rating since the replacement works as advertised and I think Amazon customer service was great (although after leaving the negative review below they called me within an hour or two - otherwise I had been waiting for a few days for follow-up), however the whole review/experience may get missed by others if I up the score so I'll leave as-is. ORIGINAL REVIEW BELOW 11/11/19: I preordered this speaker the day after it was announced. With 8 existing Echos around the house I was more than excited to experience the sound quality from this HomePod killer. It arrived on launch day (11/7) and I immediately went to work setting it up. With baited breath I told Alexa to "play the best of 3D music" in order to get the full 3D experience and Alexa repeated my command as a confirmation. Then...... nothing. No music. No sound. Was the volume too low? No, it was set around 5/10. About 30-45 seconds after the initial command Alexa told me "Sorry, I'm having trouble playing the music". Long story short I tried everything - playing different stations, playlists, individual songs, etc. All with the same result. Alexa would repeat my command as confirmation (just like the other Echos prior to playing what I asked) but then there was silence for anywhere from 15-45 seconds before she would tell me "I'm having trouble playing the music". I called tech support after running through all the online suggestions (reboot cable modem, reboot router, reset Echo, remove and reinstall Alexa app, etc.). Even though the Studio was in the same spot in my house where an existing Echo pair with Sub was located I put the Echo Studio 6 inches from the router and went through some more troubleshooting with the tech on the phone. I asked the Studio to update software and was told on several attempts "Sorry, I experienced a problem, please try again later". To be clear the Echo does everything else it is supposed to - control lights, answer questions, play the news, etc. It just won't play music (and I'm an unlimited subscriber). After an hour on the phone with the Amazon tech he was clueless. He pulled some logs to send to engineering team and I've yet to hear back. I REALLY wanted to love this new Echo and the sound quality but right now it's not even up to par with an Echo Dot - at least the Dot can play music. I'm sure this will get sorted out somehow, either with some update or with the replacement of the device itself. It's just frustrating to wait so long for the preorder, get the device, and have it not work. And Amazon's Echo Studio page is saying it's out of stock until 12/10 so it may be another month before I can have the chance to hear music on a replacement. I hope others that got theirs on launch day didn't have the same experience!