Bests & Worsts Reviews from Amazon

I purchased this product after checking the customer reviews as I always do when buying from Amazon. The reviews were mixed but overall were a bit more positive than negative so I initially purchased 6 one pound bags. I received them in a few days and they looked like a good product so I ordered 6 more along with some of OUTGROWS casing mix and manure compost. I followed the directions for prep and inoculation of the bags to a T. I have been doing this for years with home made bird seed jars and BRF jars with close to a 100% success rate, so this was not my first rodeo. I prepared 12 BRF jars and 12 bird seed jars that I made myself and inoculated the 12 OUTGROW bags, BRF jars and the 12 bird seed jars. All of my home made jars showed growth after 3-4 days and were fully colonized within ten days. I FINALLY got some growth on 2 of the OUTGROW bags in 14-16 days! Here I am a month into it and my jars have already been moved to bulk substrate in mono-tubs. The OUTGROW bags are still struggling to grow and have only colonized a very small portion of the bags, maybe a spot about 2 inches square. I called the customer service number and left a detailed message about the issues I was having. I also sent them an E-mail on their website. I haven't gotten a reply in 2 weeks now. I didn't want to write a bad review. Actually this is my first bad review of any of the products on Amazon. I guess I'm out the $100 I spent on the Sterilized Rye Grain bags from OUTGROW and also the money for the spore syringes! Two out of twelve bags that are struggling to grow and will most likely be tossed in the compost pile. POOR PRODUCT AND NO CUSTOMER SERVICE! DON'T WASTE YOUR MONEY!