Bests & Worsts Reviews from Amazon

I bought 3 of these and installed them all at the same time. The construction is solid and beautiful. Problem is I have been "Locked Out" 3 times at one of the doors even though the turn switch on the inside is in the unlocked position. Thankfully I have other doors to enter and get to the inside of the malfuntioning door. We normally don't switch the turn latch to the lock position on our house entry door from our garage. So the latch sits in the unlocked state for multiple days. After a few days of being in the same position it seems that the outside handle slips into the inoperable state (like when it's locked). The problem is that putting in the appropriate code will NOT re-engage the handle, thus you are stuck on the outside with no way of activating the handle to pull the latch out of the strike plate (locked out). During normal operation when the interior knob is switched vertically you can hear a very slight switching sound, this engages the outside handle so it can operate the latch. When switching the knob horizontal the same sound occurs which is disengaging the outside handle functionality. From the outside you have to enter the proper access code and then you will hear the switching sound whereas the exterior handle is made functional for about 3 seconds for you to open the latch. But after a few days with the knob switched vertical the exterior handle mechanism becomes disengaged. Putting in the code makes the sound but it does not engage the handle. I've been locked out many more times since originally writing this review. I will be returning this latch. Schlage has a major design flaw since the outside lock handle is not mechanically held in the operating state permanently. They must be relying on friction to hold the mechanism in the operational state after turning the inside knob to the unlock position. This could have been a good product had they built in solid mechanical holding when turning the inside turn knob.