Bests & Worsts Reviews from Amazon

Me and my immediate family members have used Krups coffee makers for about two decades now. And we have always been impressed by their practicality and durability. My most recent Krups coffee maker recently died (after 9 years of constant, hassle-free use). I immediately began shopping online for another Krups, not even considering going with a "lesser" build quality brand. The more sites I hit and the more reviews I read, the more apprehensive I became about buying a Krups coffee maker. The customer reviews of Krups coffee makers (any of them) on the Krups website eroded my confidence even further. But, nonetheless, as a decades-long pleased and loyal customer of Krups, I went ahead and purchased a Krups coffee maker. This one, the KM1010, which is the only one that wasn't quite flush with reviews about poor build quality, is the one I picked, only because it seemed, based on reviews, to be one of the only Krups with mostly favorable reviews. Krups had always been great so I decided to give them the benefit of the doubt. Less than one week after new, water starts pooling up behind the maker during the brewing process. First week, it's just a couple tablespoons or so. I dismiss it as steam condensing and dripping out of a seam or something else of no major concern. I've been using the maker for six weeks now and to make coffee without flooding the counter, I have to wrap two kitchen towels around the back of the base of the maker to soak up all the water that runs out of the back bottom of the maker during brewing. And when the brewing cycle is done, I have to add more water to replace the water that the towels soaked up. And when I state the towels are soaked, think about how much water it takes to soak two average kitchen hand towels. Enough was enough. I called Krups customer service dept a couple hours ago. I was informed that I need to box up my coffee pot, attach the label they are going to send to me, then carry this thing to a UPS office so it can be returned to one of their service centers as a warranty claim. Here's what put the icing on the cake for me. I'm informed that the turnaround time will be somewhere between 4-6 weeks. Good, so now I get to go buy another coffee pot to use while I wait a month and a half to get a replacement piece of Chinese-built Krups crap to replace the one I purchased six weeks ago (yes, this maker is stamped "Made in China." I'm a patient and gracious customer because I truly love people. Before I jump ship from a brand because of a shift to crappy build quality, I take time to kindly explain to that brand's customer service department why I, as a long-time customer of their brand, no longer view their brand as a worthwhile purchase. I give kind and honest feedback in the hope that maybe it helps them down the road. But I'm not going to keep giving them money for junk products while they find their way again. Before I purchased this coffee maker, I dismissed all the negative reviews I read regarding Krups coffee makers as mere glitches, momentary hiccups in the manufacturing process or something. In my opinion, they're not simply glitches. I'm going to go buy another coffee maker and it most definitely WILL NOT be a Krups. It's a brand I'm done with, for good. Always amazes me that, after decades of building a sterling reputation for quality, companies will sink their own ships for the sake of a very brief period of lower production costs. That's my 2-cents.