Bests & Worsts Reviews from Amazon

I’m deeply disappointed in these machines and bissells lack of customer service. As you can see I’ve spent quite a bit of money on these machines. I do love the way this machine performs and helps me get through my day in a very timely manner. Saves me so much time cleaning. However, there are some severe design flaws that need to me fixed or bissell needs to step up their customer support. Minus the last crosswave in the video every single one of my crosswaves has failed in the same way! The plastic bearing that powers the brush fails and fails rather quickly. Bissell DOES NOT make a replacement for this part. So, this leaves you $350 machine a piece of junk. All of the machines pictured have failed with in the last three years. The first one was ordered around Christmas time of 2016. Same issue. That’s when we found out Bissell doesn’t make a replacement part. Something needs to give or be resolved because it seems as though this is a very common issue. I was recently in so many words told by Customer service that I could take it to my local repair man and Bissell May cover the cost of the machine could be fixed. I calmly explained that I’ve had this same issue with the last 4 machines and we knew what had failed and there is no fix. In so many worlds I was told I was SOL. Not cool Bissell not cool! This is not how you keep customers...