Bests & Worsts Reviews from Amazon

I purchased their two year warranty for a fire stick and a fire tv. Days later I changed my mind and cancelled both warranties. I have contacted SquareTrade twice now about refunding my money. I have filed a complaint with the San Francisco Better Business Bureau. I have filed an A to Z Guarantee claim with Amazon. 9 days later and I still cannot get these people to refund my money. Clearly poor business practices.