Bests & Worsts Reviews from Amazon

First, let me say that I did NOT buy the system, and this review is ONLY about the experience I had with the "sales" agent. Secondly, since I am an experienced water chemist, I wanted to see what kind of science was behind the claims, other than the obvious chelating agent story. In particular, I wanted to know if the company had a design objective for output hardness, as we chemists know that removal of ALL the Calcium and Magnesium ions in solution will drive the pH below optimum, and while your water might be nice and 'soft', your pipes will last about 3 years before the acid conditions start to attack them and cause leaks. In other words, I wanted to know if the company was AWARE of the design objective in municipal water systems to maintain a certain degree of hardness to prevent this. The call to the 1-800 number went as I expected. The salesperson immediately went off & running with the pitch, not listening to me, even talking over me. When I finally got a few words in, it was obvious he did not understand hardness or pH chemistry, and the pitch made it sound like removing ALL hardness was a good thing. Finally, he agreed with me that he needed to talk to his boss or a "scientist on staff"...which any reasonable person should assume to be a harder salesperson, not an actual scientist. Neither could provide a design objective for output hardness, nor demonstrate they were aware of the 'balance' required to soften water but maintain pipes for the life of the house. Neither understood the proper units of measuring hardness (ppm, or grains per gallon), of calcium/magnesium free ions. The "spvr" said the system converts the water to pH=7.0, perfectly neutral, indicating that even the spvr was not aware that this is below EPA suggested values (the pH downstream will be lower due to interaction with carbon dioxide forming carbonic acid and attacking pipes). There was no discussion of placing the unit on the cold or hot water leg, indicating no awareness of dangers to the hot water heater rusting from a lack of proper buffering. To be fair, I have no reason to doubt that the use of citric acid to chelate some of the calcium/magnesium may work, but since they cannot demonstrate any CONTROL over this reaction, I have to assume that the output water will most likely be TOO SOFT and pipes will rust quicker than you would like. I,of course, did not purchase a unit, but I decided to write this review because these people are clearly not able to speak to a water chemist about their product, and that alone tells me that they are selling snake oil.