Bests & Worsts Reviews from Amazon

This machine was made for me! I like making coffee by the pot and sometimes by the cup. I get excellent results with this unit either way. I really like the single-serve grounds basket that allows me to put my favorite coffee in it, eliminating the costly K-cups. Very happy with the purchase. Not happy w/ Customer Service. Got a small hole in my single-serve grounds basket, so I figured I could buy a replacement on Amazon. No such item for sale. Went directly to the Ham Beach website, no such item for sale either. In fact, no simple way to contact Customer Service such as email. Only suggestion was to actually write a letter to an address they listed. .......hello! This is no longer the 70's. Paper, envelopes, stamps, snail-mail....no longer used by companies of any size when dealing with customers they would like to remain customers. Never got my replacement. Just wanted to buy one...