Bests & Worsts Reviews from Amazon

I am SO DISAPPOINTED and SHOCKED by this laundry rack! Every other AmazonBasics product I own (cables, kitchen mat, batteries etc) is very high quality and totally what I wanted/needed, so I thought this rack was a no-brainer: less expensive than other racks and a brand that I know and trust. Well, I THOUGHT that until I got this piece of junk. I guess this item was in high demand because I originally ordered it Aug 8, 2015 and it took until Oct 20, 2015 to arrive -- they kept sending me emails saying they were backordered. I waited patiently because I really needed a second laundry rack and had a bad experience with another brand that I returned. Anyway, I don't know what happened in production, but here are specific problems with this AmazonBasics laundry rack: 1. The construction is terrible. The screws that hold it together are totally stripped (see uploaded images, you can tell that they're stripped by the fact that where you insert your screwdriver is practically circular, not a "cross" shape) and so have jagged and sharp metal sticking out! That not only means you have to be careful where you put your hands when picking it up or moving it, but I suspected it would snag clothing and even damage it. So I took a kitchen towel and gently ran it over the sides of this rack and yep -- the towel caught on the jagged screws and fuzz came off! Imagine what it would do to delicate clothing that you care about! 2. The curvy pieces that go over the top bar to hold the rack upright were really sharp, cheap plastic -- so much so that after ONE USE the coating on the top bar had already come off! See the image I uploaded -- that's after ONE USE! My old rack that I threw away awhile ago had a cheap coating on the bars that started coming off and getting all over my clothes. I never want that to happen again. But obviously the black coating will just continue to peel off because the adapter piece is such terrible quality. I didn't test this but I worried that if I caught my finger in that piece just the wrong way (like when unfurling it or something) I could cut myself. 3. It doesn't unfold easily. I had to hold the bottom part, hold the top part and pull them apart. My other laundry rack unfolds if I just put it on the floor, grab the top rung and lift. Thats a one-handed job. Not so for this one. Maybe I got a dud -- a byproduct of them ramping up production to meet demand or something. But I've loved all of my AmazonBasics products until now, and my faith in that brand is definitely dented now. So it pains me honestly to write such a bad review. Please, Amazon -- your Basics line of products has been AWESOME until now, don't ruin a good thing. Easy, inexpensive, reliable goods of high quality are desperately needed. Sadly this laundry rack seems like all the other cheap garbage we can buy in any big-box store around the country. Right the ship please, lest your brand sinks! I'm going to have to think twice from now on before I buy AmazonBasics stuff, and that's a real shame. I needed a new laundry rack because our laundry needs have increased recently. I originally bought a second bamboo one, but the