Bests & Worsts Reviews from Amazon

I did a lot of product research before adding this particular model to my wish list, where my husband found and purchased it for me. I saw that it got very mixed reviews (as did pretty much all its competitors), but it seemed the best of the lot, and some of the negative comments might be chalked up to product misuse. Unfortunately I must now add mine to the others (I will be returning the product). Pros: Lots of bells and whistles. The lighting is pretty (although it serves no other function), and the waterfall is pleasant. While others have complained about excessive splashing, I did not find that to be the case on any setting when filled to the "max" fill line; it did splash out a few drops, but not enough to be any problem. I wonder if some of the complaints about splashing may have been due to over-filling. When the unit is filled to the "max" line, the water does not cover the foot, so it would seem natural to over-fill it. It has several attachments that look like they might have been useful had they been located somewhere accessible to the feet. The massaging rollers might be quite pleasant for someone with very small feet. Aside from the roller usage, the unit is plenty large enough for big feet (mine are size 10, and I believe the unit would even accommodate my husband's size 14 feet, albeit not with much room to move). Cons: The unit is horribly uncomfortable. Although I was sitting with my legs in as vertical a position as possible, the narrower width at the heel and straight sides of the unit means that it was quickly causing bruising above my ankles on either side. My feet are too large to make use of the massage rollers, so I removed them; both came out in pieces. The manual said that if the rollers are removed, the feet may be massaged on the gel insert; however, there was no other mention of a gel insert, nor was one included with my unit. The trough that had previously held the massage roller was sharp and painful with it removed. Not recommended.