Bests & Worsts Reviews from Amazon

I bought this mug a year ago Zojirushi SM-KHE48BA Stainless Steel Mug, mostly because my wife had been using one for about 4 or so years, and was raving about it. At first I was very happy with it, but less than a year later we noticed that the paint started coming off. It soon got really bad, and the seller advised me to contact Zojirushi directly, which I did, including the photo. Here is an excerpt from their answer: "Thank you for contacting Zojirushi America. Vacuum insulated products, such as the SM-KHE48 mug, have a 5 year warranty on the vacuum insulated heat retention of the body only. The warranty does not cover any cosmetic damage, such as peeling paint or peeling non-stick coating. Please keep in mind: - Vacuum mugs and their parts are not dishwasher safe nor should a cleaning brush be used, as they are not designed to withstand high heat and friction. -Exposing the products to high heat such as the dishwasher or the use certain sponges can potentially damage the mugs and their parts. -Do not soak the mug in water for an extended period of time. Please be advised that this does not affect the function of your vacuum insulated mug, you can continue to use the mug with functioning vacuum insulation properties. " By the way, my wife's mug still looks like the day she got it, even though we have always cleaned them exactly the same. I wish they would have warned me about how fragile the new paint job is...