Bests & Worsts Reviews from Amazon

Bottom line: If you plan to connect with an Android device, just move on now. Their Android app is wretched, and support / updates are essentially non-existent. The product is half-baked, and the company is total rubbish. Even if you're an iPhone user, I still recommend you choose another product. Full story: I'm an original backer on Kickstarter. I'll spare you the genuine horrors of these bozos posting an update promising to deliver the product and app within 2 weeks and then not delivering anything for 15 MONTHS. And not communicating for 4-6 months at a time, despite repeated demands for updates. You don't care about that, because we're past that now. What you care about is: How does the product work now? Answer: Mostly rubbish, especially for Android users. There are 4 features to this product that I might use: 1. Automatically lock my door when I leave: This is the only feature I actually use, but I'm not happy with it. A) The auto-lock feature is completely mindless: you use the app to tell it how long to wait before it auto-locks - from 10 secs to maybe 2 mins (I can't tell because I'm not connected to my Sesame right now) - and then it locks the deadbolt after that amount of time, no matter what. No matter if the door is open, closed, or partially closed so the deadbolt jams. No matter if you're (i.e. your phone is) inside, outside, or standing right there talking to whoever knocked on your door. I'm terrified that I'm going take my trash out, or run out to get my mail, or step outside to see what the heck that loud noise was, or ..., and Sesame will lock me out of my house because I didn't think to grab my phone or keys before I, say, ran out to the car to get the next load of groceries. IMO there should be a hardware switch on the device that turns auto-lock on and off, so as you're unlocking the door to go outside you can quickly turn auto-lock off so it doesn't lock you out. But nope. If you ever even once step out quickly, and you don't think to grab your phone or keys, this thing will lock you out of your house. B) A couple weeks ago I was going in and out, and on one trip I only partially closed the door, so the deadbolt jammed when Sesame auto-locked it. Now autolock behaves totally weird. After my default timeout it turns the deadbolt ~25% of the way, which doesn't actually lock the door. Then a little while later it starts chugging, turning the deadbolt another 5% several times in times in row, still leaving it so you can open the door. Then after another little while it finishes locking the door. I've tried resetting the lock angles to no avail. Now I'm nervous about whether or not my door actually locks when I leave in the morning??? 2. Use my phone to manually lock my door when I leave: This is just stupid, unless you really, really don't want to take your keys with you. By the time you take your phone out of your pocket, unlock your phone, launch the Sesame app, wait for your phone to connect with the lock over Bluetooth, then hit the button, you could've locked your door with your keys and gotten to your car. 3. Automatically unlock my door when I arrive: iPhone users have a "Knock, knock" feature which Android users don't have, so maybe that works for them. For Android users, it's based on proximity. In my case, it's mostly useless. 90% of the time when I'm returning home, I stop to check my mail first. My mailbox is close enough to my door that Sesame auto-unlocks my door as I'm getting to my mailbox. But auto-lock then mindlessly locks my door before I can gather my mail, lock my mailbox, and get to my door. Once it's gone through that cycle, the app seems to get confused and I can neither lock nor unlock my door with the app. So I don't use auto-unlock. 4. Use my phone to manually unlock my door when I arrive: This is only useful if you don't have your keys with you. Again, by the time you take your phone out of your pocket, unlock your phone, launch the Sesame app, wait for your phone to connect with the lock over Bluetooth, then hit the button, you could've unlocked your door with your keys and started dinner. I always use my keys to unlock my door, except for the one time I stepped outside to receive a delivery, closed my door behind me, and Sesame locked me out while I was standing right there. I frantically tried to use the app to unlock the door, but even though the app said it had unlocked the door, I wasn't able to actually open the door - it took ~6 tries to actually unlock the door. Some folks might like being able to temporarily grant guests access to their lock. I haven't used this feature, but a) your guests would have to install the crappy Sesame app on their phone; b) you'd have to register each guest individually; and c) you almost certainly want autolock on, cuz you sure don't want to rely on your guests remembering to use the crappy app to lock your house when they leave. FYI, the Sesame was supposed to come with a Wi-Fi adapter, which might make using the app to lock / unlock your door useful. Both the Sesame and the Wi-Fi adapter were supposed to ship in May, 2015. It's now December, 2016 and the Wi-Fi adapter still hasn't shipped, and Candy House flat out refuses to even mention it in their rare and annoyingly useless updates. So you're stuck with Bluetooth for this POS. When you back a project on Kickstarter, you take your chances: you're knowingly backing a startup delivering unproven technology, and you might get screwed, as backers of this horrible project most definitely were. When you buy a product on Amazon, you expect it to be ready for the mass market. Unless these guys are selling a version 2 of this thing that KS backers aren't even aware of, then this product is definitely NOT ready for the mass market. Move along. This is not the lock you're looking for.