Bests & Worsts Reviews from Amazon

Two years after purchasing Bosch's "stainless" steel "rust-free" dishwasher with a "lifetime warranty" against rust, we discovered... rust. It was in a very specific area, where the metal filter attaches to the interior tub. We called Bosch and were told that it was our fault, that it was our water, our dishwasher soap, our flatware--anything but the dishwasher. We persisted, explaining that we use a water softener and a reverse-osmosis system and that our water is no worse, and probably a bit better, than average. Furthermore, if it was merely our water, then we would expect to see rust everywhere. As for our dishwasher soap--well--it comes from Costco, and I'm sure they'd take exception to Bosch's claim that it promotes rust. We offered our own theory, which is that the metal used in the filter is dissimilar to the metal in the tub, resulting in a galvanic reaction and corrosion to the metals. Basically, the two different metals, pressed together in an aqueous environment, results in a battery. But for Bosch to admit this would be to admit a design flaw--the sort of admission that leads to a class-action lawsuit. We already know Bosch uses a variety of "stainless" metals. For example, the metal used on the door is a very inferior grade of stainless steel that is easily streaked and spotted. And the way you can tell is to use a magnet. If the magnet sticks then it's ferrous metal and more prone to staining. This section is taken right out of the manual: "Stainless Steel TallTub: A rust-free, hygienic interior surface with a lifetime warranty." Bosch routinely advertises a "lifetime rust-free warranty". The sales reps will tell you that the unit comes with a lifetime rust-free warranty. Yet Bosch claims they don't actually guarantee the tub to be rust-free; they only warrant against "rust-through", meaning you will have to live with the rust until it eats a hole through the metal--until water starts pouring into some part of the dishwasher where it doesn't belong (hopefully not endangering you, your family, or your home, in the process). When you consider that Bosch basically expects you to use their rusting appliance until there's a catastrophic failure, you realize that the advertisements, selling points, and sales pitches regarding "rust-free" and "lifetime warranty" are all fraudulent. Bosch offered no remedies and suggested that the rust can be removed (on our dime, of course). The problem is that even if we use a rust-removing product, the rust will return in time, because the source of the rust--a design flaw--remains.