Bests & Worsts Reviews from Amazon

I bought the Canon HV20 4 months ago. The video quality is great, as many other reviews testify. But I have had major hardware problems. One day my camera would not power up. I called Canon Tech Support and they told me I would need to send it in. This cost me $40 and 4 weeks. Canon's policy is 7-10 business days to ship the unit back, however in my case they "were very busy" and didn't open the box for a week, then took the full 10 days to process and repair my camera, then ground shipping. 4 WEEKS until I had my camera back! This down-time was made especially aggravating because I am currently on a year-long trip around North America. What's worse than a new camera that fails? Answer: A new camera that fails twice. After having my camera back for less than a month, the same problem reoccurred. The HV20 will not power up under any circumstance. I call Canon, they tell me I need to ship it in again. The only consolation is that they will cover the shipping cost this time. Canon's policy is "repair, not replacement", the nice customer service man told me. His name was Sean. As a consumer, I am quite understanding of product failures, especially when the product is new to market. I accept some extra risk as an early adopter. But when a product fails twice, I want it replaced. I want Canon to ship me a new unit. I'm not willing to go without my new camera another 4 weeks of my trip. But this is all Canon is offering. Beware the HV20 and Beware the Canon Repair Policy.