Bests & Worsts Reviews from Amazon

We canceled the service today---My husband got 'white screened' for the second time in a day when he tried to make a call. Nor could he access the internet sitting 1 ft away from our router which the Jitterbug did show as connected. The Lively agent was very nice---no excuses and apologetic. Fortunately we didn't pay a lot for the phone itself (1/2 price at a local Big Box retailer), but are stuck paying for the set-up fee, taxes, and surcharges (?) and don't want to continue to throw good money after bad..... can't give it more than 1 star. Too many problems in too short a time. Below are the previous comments. ===================================================================== Unfortunately, I've bumped the rating down from 4 to 3 stars. The phone burnt through 400MB of data in less than 4 days---without leaving the house and wifi range of our router! I spent 1 hour on the phone with a very nice agent who finally told me that I have to turn off 'data usage ' while in the house (evidently, it uses data even when there is a router available). Hopefully that will do the trick.. But then, it is unlikely that my husband will have the patience to turn the data use back on (a four step process that is complicated for someone who is not tech-savvy) when he's away from home and wants to access the internet. There was also data attributed to the use of Google Play which I did not access at all, and the Tech couldn't figure out, but apologized and said I would be reimbursed for the usage. Bottom line---this is really like a flip phone with a full keypad for texting and a good speaker if you are hard of hearing. NOT good for accessing the net away from home unless you buy a much bigger data package. The device itself is relatively inexpensive, but the monthly charges are right up there with Verizon if you want unlimited data. I may dump the data...even for a few bucks, it's not worth it. The original review is below: ------------------------------------------------------------------------------------------------------------------- We've only had the phone for two days, and bought it at a big box retailer (at a very good price) who set it up for us (one big problem with VM not being included, but Lively Tech answered in 5 minutes and corrected the issue). The home screen interface is great, but you need someone who is tech savvy to do the set-up and sort out the options because the 'settings' are no different than any other Android phone. There are reminder sounds that can't be stopped easily or lowered without lowering or muting everything. A really annoying issue is that there is no way to adjust the number of 10 (TEN!) rings before VM picks up. Perhaps it is a good feature for those who are hard of hearing, but make sure the user knows how to do the mute/vibrate function if they take the phone into a public place. There is also the $35 set-up fee that we were expecting, but there was another line of "Taxes Fees & Surcharges" that came to $16.26. We'll have to wait til next month to see if this is going to be a monthly hit added to the $22.48 monthly service charge.