Bests & Worsts Reviews from Amazon

I absolutely love my Breville products and i used to sing their praises to anyone who would listen. I don't do that anymore. I purchased this item in the summer of 2016. I absolutely loved it but didn't use it much the first year. In 2017 and 2018 I used it about 3 times a month, mostly to make hummus. It is January of 2019 and I tried to use it yesterday. All the liquid poured out. After careful examination, there is a deep crack in the circular part at the bottom of the bowl, where the mixer attaches to the machine. Oh no! Well , I will just buy a replacement bowl, right? Not so fast, Breville claims those bowls are out of stock. After doing some research and pouring through reviews, they have been in and out of stock since 2017 and their customer service has gone down the tube. I asked to be notified when the bowls come back in stock but I am not holding my breath. It's a great product with a serious design flaw. You would think Breville would give great customer service for the price of their products but sadly this is not the case. I am very hesitant to purchase another product under their brand again. UPDATE : Eventually they did get the replacement bowl back in stock. I bought one ( it cost around $39) It has been almost a year since I replaced it and I have had no further trouble with my mixer.