Bests & Worsts Reviews from Amazon

I used the inverter only a few times since purchasing it a few months ago. But there are two problems: First, the supplied remote on/off switch didn't work right out of the box. Second, after only a few uses, the inverter no longer works. And their customer service is so far awful. The remote switch: It's supplied with the inverter and didn't work right out of the box. I contacted the company and asked for a replacement. and I supplied proof of purchase to show I'm well within the warranty period. But they won't send a replacement switch until I send them a video of the malfunctioning switch. That's a stupid and inconvenient policy, not least because even very short video files are too large to email. I made a 12 second video and Outlook refused to send it, saying the file was too large. I finally tried sending it directly from my phone and for some reason it went through like that. I'm waiting for word from the company. Regardless, what is a video of the switch not turning on when the button is pressed going to tell them? For all they know, the switch is hooked up wrong or not at all. That's not the case, of course, as I had an electrician who really knows his stuff install the inverter and switch. But you can't tell one way or the other on that just from a video of the switch being pressed and nothing happening. They shouldn't make customers jump through hoops to get a warranty replacement. If I have a problem with the inverter, itself, their behavior so far doesn't bode well. As it turns out, it's not if I have a problem with the inverter. I tried to use the inverter today and it is malfunctioning. I plugged in a small appliance directly into the inverter and the appliance struggled to start, ran slowly stumbled when it finally started. The appliance works perfectly when plugged into a household outlet and it worked perfectly on the two or three occasions before this last time when I plugged it into the inverter. I measured the draw of the appliance at 4 peak amps and 500 peak watts so a 3000w inverter should handle that without issue. My dealings so far with customer service aren't a good omen for how the company will handle my warranty claim. We'll see.