Bests & Worsts Reviews from Amazon

Ordered 2 couches. 1 came with the broken completely broken. Company got notified within 30' minutes from receiving by phone followed by an email with detailed pictures. Please notice that the damage was able to view once you turn the couch upside down to screw the legs. Here is what we got for an answer: Good Morning, Thank you for your photos. Again we apologize for the damage to your order. However without the damage being noted on the receipt we are unable to authorize a replacement for this order. In the interest of customer service we would like to offer you a partial refund of 10% of your order for this damage. Please let us know if you accept and we will proceed accordingly. Thank you, Katie S. Furniture Creations And it gets better.... After filling a claim...here is what we and AMAZON got for an answer: The seller has agreed to reimburse you upon return of the item to this address: Furniture Creations RMA #316688 5865 S. Kyrene Road #4 Tempe, AZ 85283 You will need to ship via USPS if the seller's return address is a P.O. Box. We recommend that you insure the item and request signature confirmation delivery service. If you do not use a trackable method to return your item and the seller does not provide a refund to you, we may not be able to cover you under the A-to-z Guarantee. Within three business days, please reply to this email with tracking information. If we do not receive a reply within this time, we will close your claim until we hear from you. I REALLY WANT TO KNOW ... HOW YOU SHIP A COUCH THROUGH USPS???????????????? But.... Thank GOD for Amazon that stepped in and refund the damaged couch. This company REFUSED to replace the damaged couch or reimburse the sofa amount. Even through a claim. Their excuse: WE HAD SIGNED THE RECEIPT FROM THE DELIVERY TRUCK which by the way was blocking a main street because the track was too big to turn in our street???(!!!!!) and we had to go borrow a neighbors pick up truck to actually move the couches from the truck to our house. THEY GOT NOTIFIED RIGHT AWAY. So what if there is a fraction on the frame of the couch and visually breaks after 2 days? WE BOUGHT A COUCH NOT A PLATE...It suppose to hold more than 30 minutes, a day or 2 weeks, and you SHOULD be able to replace the damage in any case and NOT ONLY if you can through the blame/cost to the shipping company. I really hope AMAZON will think about partner with this company anymore. The couch is nice although the color and fabric is a bit different/lighter than pictured. Even if you have to pay some extra dollars go ahead and PICK ANOTHER COMPANY. That is what we are doing for getting our second one. And definitely TRUST Amazon. These people did everything possible to help and they did.