Bests & Worsts Reviews from Amazon

The end of the zipper could not be pulled up, several tailors looked rough, and there were scratches in some places. I don’t think this is new, it seems like it has been used. Extremely disappointed！！！ Secondly, the tone of the customer service is very poor, she said, then only return, but I need to go out right away and need that luggage,so no time to return, and then she repeated "i'm unable to help you", and meanwhile, kept urging: " I need to end the chat." Very disappointed at that luggage and Amazon's service, bad!