170
people found this helpful, as of 2023
ranked #200,543 most helpful
out of 571,544,897 reviews
★★☆☆☆
Serious Quality Problems -- On My 4th Unit
While the product itself is OK, they have some pretty significant quality problems with the strap. My fourth one of these just broke; the band comes detached from the strap. See photos. I'm not doing anything but wearing it -- not even taking it on or off, except to shower.
Jawbone customer support wasn't willing to replace it this time -- even though my last replacement unit came with a 90 day warranty, I guess I've gone through enough of these that they're not willing to honor that. Mixed feelings on this -- I can't blame them for not wanting to send me a 5th -- maybe they think I'm intentionally destroying it or something. The thing is I'm NOT... these just break after 2-3 months, no matter how careful I am.
I would avoid purchasing this, unless you want to be constantly mailing your tracker back to Jawbone for service.
January 2016 · Unknown