Bests & Worsts Reviews from Amazon

I was mostly happy with the vacuum for not quite 6 months. There were some obvious issues with the sensor so my bot was always stopping and getting caught on things but I could live with that because it is incedibly convenient and good at its job when its working properly. However at 5 months and a couple days the release for the dustbin stopped working, thats when I had to deal with customer service. Apparently Samsungs idea of standing behind their product is taking weeks to ship back and forth while they decide what they want to do with it instead of replacing the item and apologizing for the inconvienence. When I asked if it seemed right that I had to go buy another vacuum after spending a considerable amount on their product while they decided what they want to do they responded that it was the only option. I was not surprised when I searched Samsung customer service reviews and found that 1 star seems to be an overstatement. I can't believe Samsung treats their consumers this way and still stays in business. Needless to say, this is the last time I will be purchasing one of their products. If you decide to you better hope you never need customer service.