Bests & Worsts Reviews from Amazon

Now that it has become increasingly difficult for conscientious consumers to make proper use of powdered caffeine anhydrous -- i.e., for those of us who READ THE DIRECTIONS and MEASURE IT OUT using a calibrated digital scale -- the market for pre-packaged caffeine pills has no doubt skyrocketed. Unfortunately, Bulk Supplements appears to have enough disregard for their customers to not bother with quality control. I did indeed read the caveats given by previous customers concerning the receipt of packages that were "short" a certain number of pills. Having ordered Bulk Supplements products before (mind you, these were pure powders and never pre-encapsulated), I decided that such reviews must merely have reflected the unfortunate, small proportion of transactions where (especially given the quantities being dealt with) an "accident" occurred. After receiving 289 of the promised 300 pills I paid for on my first attempt to give Bulk Supplements the benefit of the doubt, I have changed my mind. Bulk Supplements does appear to "gamble" on the probability that their customer will not take the time to check and see whether they have received the product that they purchased. I do wonder just how many customers have simply not had the time or inclination to do a pill-count on their own... The number of negative reviews given on Amazon is quite likely NOT reflective of the ACTUAL discrepancies which the few of us are willing to verify -- not that a concern of the customer ought to be doing part of the work that THEY THEMSELVES paid for. I am aware that the "amount" of difference may seem negligible to some; I am not speaking to those who are willing to be lied to "a little bit" or who think that "a few dollars or cents" are somehow not "important" enough to quibble over. Given the number of transactions that have actually occurred where the agreement between Bulk Supplements and their customers has ended NOT in an "equal and agreed-upon exchange" but instead in a clear gain for Bulk Supplements, it is reasonable to assume that the sum of the exchanges in their favor may end up being quite extraordinary. I did contact Bulk Supplements customer service through Amazon's "contact seller" link, and their reply was prompt and courteous. The substance of my message: "Please send me the missing eleven capsules." (I included an image of the capsules received laid out on a baking sheet to help them understand that I had gone to the trouble to verify their claim.) The substance of their response: "All dealings made through Amazon must be dealt with via Amazon's return-and-replacements policy." I explained that I had purchased pre-packaged materials from Bulk Supplements and that, hence, my gripe in no way concerned Amazon, which latter company had completely fulfilled their end of the bargain. Bulk Supplements (again, very courteously) replied that I must "go through Amazon" if I wanted a return or replacement for a "defective" product. I see the technicality here, but the situation remains the same: If I go out of my way to actually re-package and return the product to Amazon for a replacement, I am only "hoping" that the replacement package will contain what it is supposed to. This is not about whether Amazon can replace my product -- of course they can. This is about Bulk Supplements providing Amazon with a "defective" product. Thus the present, very public complaint, which I told Bulk Supplements I would write. Being someone who believes that you ought to provide what you promise, I have taken the time to "do my job" and hope that others heed this warning.