Bests & Worsts Reviews from Amazon

The 1 star is for the poor quality control by Acer. I received the laptop and immediately started to set it up. Upon entering my info I noticed that the D key was not working. I put in a call to Acer tech support and have to send the laptop in to get repaired... the brand new out of the box product. Now I have to repackage everything, wait for a shipping label, drop it off and wait 7-10 business days (fancy wording for two weeks) instead of working on projects that I bought the laptop for. So at this point I am very disappointed in Acer’s quality control. I can’t really review the laptop itself since it was defective from the start. I’m hoping that is the only issue with the machine as most reviews I’ve read about the Nitro 5 are positive. Update: It has been 22 days since I received the brand new laptop from Amazon. Acer repair has had the laptop for 14 days now and I still have not received any info about the status of my case other than it is still being repaired. I am not happy about having to wait 3+ weeks to have a brand new working laptop.