Bests & Worsts Reviews from Amazon

Extremely frustrating user experience. We downloaded the app, charged the device, paid the subscription fee, added "owners," and the device simply isn't working. On the app we all have a message that says the device still needs to sync with Whistle, and to put it back on the charger (even when it's already on the charger.) We've tried everything: logging in and out, resetting the device, restarting our phones, etc. There's nothing on the Help website that describes this issue so we don't know what to do. Customer service isn't responding and has limited hours. We are leaving our dog with our in-laws in a few hours and don't know what to do. IMHO if you charge a subscription and are responsible for the lives of pets, your customer service should be offered 24/7.