Bests & Worsts Reviews from Amazon

The product arrived in May 2018, defective: one of the leg supports had a split in the wood (photo attached) and one glide on the bed support (the support pulls out from the frame to support the bed) would stick so the bed support would not fully extend. We contacted the seller the day we unpacked the unit (16 May) to resolve these issues. The seller contacted a furniture repair group locally, who came out and put epoxy in the split, declaring it structurally sound, but could not repair the glide. I contacted the seller again. After a couple of weeks, the seller sent out a new glide and contacted the furniture repair people again. The furniture repair guy returned and said the glide sent was too short, so we had 2 options: 1) Install the new glide even with the back of the originally installed glide, meaning the new, short glide would not extend as far as the original and not support the bed, or 2) install the new glide further out, meaning that the new glide would extend as far as the original glide, now supporting the bed, but would not retract as far as the original, leaving a gap between the bed support and the furniture frame (photo attached). We went with option 2, but I contacted the seller again for resolution. We paid ~$2k for this. We deserve better. After weeks of hearing nothing, we contacted the seller again and asked what was happening. They asked for more pictures. We sent more pictures. Now, nothing. Note that we are now approaching August and we still have a defective bed. We do not recommend this product or this seller. They got 1 star because zero stars was not an option.