Bests & Worsts Reviews from Amazon

Overall I would give this a 5 star rating especially how it syncs with MyFitnessPal and FitBit,multiple user profiles etc. We purchased our Withings Scale from Amazon June 2013. During the 11 ms of use we have been very happy with it. We've replaced the batteries a few times but in May 2014 when we went to replace the batteries of our scale it did not turn back on and remains "dead". We've tried several different brands of new batteries as well and troubleshooting of holding in buttons to reset etc. Still it remains dead on my bathroom floor. Now I am using my 5+ year old $40 scale and entering data manually into apps. At this price point for a scale it is on the higher end naturally as a consumer I rationally expect a lot more than only 11 ms of use before it dies. We've contacted customer service 3 times since May to no avail. During the 11 ms we were able to use this we loved it and would love to give it 5 stars. We concur with all other reviews of its features and use out of the box and during its active 11 month life span. The 1 star rating is for the rapid obsolescence and lack of customer service support regarding this issue. As a consumer, at this price point I am baffled as it lies dead in our dressing area when side by side to my $40 scale that is still ticking after 6 years! If considering spending the $150 for a scale buyer beware you may be replacing this again in a year because customer service is near impossible to connect with to resolve. Extremely disappointing because I loved ours so much. Maybe our model was a manufacturing dud. Zero contact has been returned after 3 attempts of logging issue via their website. Due to this it has me not going back out and buying another Withings Scale. My 6 year old scale should not be outlasting Withings at a third of the price!