Bests & Worsts Reviews from Amazon

This drone is absolutely amazing. Records great video and gives you a whole new perspective on the world. Super easy to fly. So why only one star? Because of the horrible customer service with DJI. The first Mavic Pro I ended purchasing had a gimbal error on it. The error message was something about a "gimbal overload." The drone was barely 3 weeks old, but DJI refused to replace it because it was outside of their replacement warranty, when I reached out directly through the company. Instead they wanted me to ship it out to California (5 days) and then wait for it to be repaired (which they are likely backlogged on). I fly this drone professionally and needed it for work trip I was going on. Couldn't wait that long. Luckily, I bought the Mavic through Amazon, and DJI's customer service was afraid of Amazon... And so they accepted the drone for a refund, and I re-ordered from a third party seller on Amazon. DJI makes amazing products but their customer service, especially on such an expensive piece of equipment, is horrible. You can definitely see the culture clash between the US and China here in terms of attitude toward customers. I will continue to buy DJI products because they are amazing. But I will never buy retail directly from them ever again.