Bests & Worsts Reviews from Amazon

I purchased three mosquito repelling thyme and 4 Hidcote Blue Lavender plants from Hirt's Gardens. They all died within 2 weeks. I sent and email explaining my situation. The responder asked for pictures of the plants, which I promptly sent. After many back-and-forth emails with a Hirt's employee (name was never given) he/she asked what brand of soil I bought and where I bought it. I responded with "an Organic Potting soil mixed with sand that I purchased at Lowe's". Conveniently their response was that they don't recommend Lowe's soil. There were no instructions for the type/brand of soil needed listed on the website or enclosed with the plants when they arrived. I bought the same soil I always buy and even added the sand to help with airation to prevent root rot. The pot has ample drainage and the plants got full sun. I watered them as recommended. When I finally called to speak with a human, she said she would have to speak with someone else and call me back. She called just a few minutes later and said that the person she spoke with "told you that you picked the wrong soil" and "the only thing you can do is ship the plants back to get your money back." I agreed to do this, but told them that I felt it was unprofessional to expect customers to know if they recommend or adivise against a specific soil/product. I also told them that I shouldn't have to pay to ship dead plants in order to receive a refund. I have yet to hear if they will be refunding the shipping charges. (Had I not paid over $40.00 for the products I probably would have just let it go.) I try to support small businesses as opposed to large corporations whenever possible. Sadly, I'll probably stick to Lowe's for garden products from now on. At least I know they will refund my money with no questions asked.