Bests & Worsts Reviews from Amazon

I was excited about this purchase and I bought the assembly Sevice with it. When we opened thr box to assembly it the guy noticed there was a pole missing. Instructions said 3 poles but we only has two. We looked and looked and sure enough that one piece was missing. What a waste of my day off as I ended up taking it to UPS and reordering. Hoping for a better outcome. Update 12/11/17 - reordered and it’s missing the cap that goes on the bottom of the base. This time instead of shipping whole unit back I called lifetime and they will send the cap to me. However that will take 5 business days so now I have to cancel/reschedule my installation date. So disappointing.