Bests & Worsts Reviews from Amazon

The printer came with a defective Samsung printer cartridge. Not really a serious problem. Right? Wrong! The problem is SAMSUNG'S SHAM CUSTOMER SERVICE. I received the product over a month ago. I began calling Samsung's customer service immediately about the bad toner cartridge which printed unevenly dark on one side of the page and light on the other. I still have not received the replacement cartridge from Samsung. I have FOUR separate customer service ticket numbers generated from countless phone calls I've had to make! The drill is: first you are routed to an international customer service contractor who regurgitates scripted apologies with every sentence. But nothing ever gets done there. This LEVEL OF NON-CUSTOMER SERVICE is the frustrating customer service purgatory that helps Samsung eliminate a huge percentge of their complaints through sheer frustration. Calls are dropped. You are repeatedly put on hold with the requisite two or three apologies. You have to provide the same information ad nauseum. If you are foolish enough, like me, to believe that someday real customer service will emerge, and if you remain persistent that you want to talk to someone who can really help you, you will eventually get past the first phase of Samsung's NON-CUSTOMER SERVICE EFFORTS, and be transferred to the South Carolina based "Executive Customer Service Department." I have spoken to, attempted to email and fax the demanded information to the South Carolina Executive Customer Service people over half a dozen times. First I gave them the serial # of the catridge over the phone twice. Then they said that wasn't their cartridge and they wanted a photo of the serial number sent. Then the email they gave me was wrong. They have done everything imaginable to put the burden of their defective product on the purchaser and have made it increasingly difficult. I expect a certain percentage of my purchases in this day and age to be defective or have problems. It's just what we've all come to live with unfortunately. Although many customer service experiences are painful today. I have never experienced the horrible facade of customer service that SAMSUNG foists upon its customers. MY ISSUE WITH THIS SAMSUNG PURCHASE IS THE COMPLETE AND TOTAL BLOCKAGE OF CUSTOMER SERVICE BY SAMSUNG. They have no intention of ever providing customer support if there is any way whatsoever that they can subvert, misrepresent, frustrate, confuse, and deny the customers' issue. I am still waiting for a replacement cartridge and a mailer to send the defective cartridge back to them. SAMSUNG PRODUCTS ARE NO BETTER OR WORSE THAN ANY OTHER PRODUCT BUT THE SAMSUNG CUSTOMER SERVICE SHAM REPRESENTS A BUSINESS MODEL BASED ON COMPLAINT ELIMINATION THROUGH FRUSTRATION RATHER THAN SATISFACTION.