Bests & Worsts Reviews from Amazon

I read several reviews saying they were given a used products instead of new one. I thought "these reviews have to be an anomaly. It won't happen to me." Well, my "new" air purifier arrived today and it wasn't new. As you can see from the pictures these filters are covered in dust and animal hair. I purchased the air purifier because they advertised it would kill bacteria and viruses. We have a family member who is sick with COVID-19 Symptoms, and we were hoping to put this filter in his quarantine room to help prevent the spread to the rest of the family. I'm not happy.