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UPDATE: BUGS - Packaging is excellent. It's a huge bag
Packaging is excellent. It's a huge bag, resealable. Flowers were whole with lots of small bits. Taste is what I'm used to for chamomile so I can't say if it was better than another chamomile. I bought this because it is organic. Unlike others, chamomile does not really relax me, definitely not enough to fall asleep. But's it herbal, organic, and provides a good hot drink to sip while preparing for sleep. May look for another herbal tea for the night, not because this product was inferior, but I'd like to try something else. Maybe a detox tea that also tastes good, and works for night-time drinking. As for the lemon, I cannot taste it. After many cups of this tea, I still cannot taste the lemon.
UPDATE: Feb 14 2015. BUGS in the tea.
TO BE FAIR TO NUMI, I transferred the tea from the original packaging into my see-through canister. I've done this before and never had problems with my loose leaf teas. I had washed and dried the canister before putting in the chamomile loose leaf. Last night, I saw the loose leaves moving. Tiny bugs were crawling across the clear surface of the canister and among the tea.
I have been drinking this tea since I got it since Sep or Oct of last year. I stopped drinking it for about a month. Amazon was, of course, extremely apologetic and considerate about the issue of bugs. My concern was not the refund which, rightfully, I felt was not a consideration since I had been drinking this tea for several months and during that time, did not see any bugs.
I am wondering if the EGGS OF THOSE BUGS WERE IN THE TEA IN THE FIRST PLACE?
Did TRANSFERRING THE TEA CAUSE THE BUGS TO INFEST - IF SO, THEY WERE DORMANT IN THE TEA, OR WERE IN EGG FORM AND ABOUT TO HATCH? (Is hatch the right word?)
How can I KNOW FOR CERTAIN THAT LOOSE LEAF TEA DOES NOT CONTAIN BUGS?
I have pictures and they're quite disturbing. I intend to write to Numi with the pictures and ask them about this.
UPDATE: Feb 25, 2015.
I sent picture of the lot number details on bag and, also, pictures of the bugs in the tea to Numi several days ago, and asked them to update me. Have not heard back from them on their investigation.
UPDATE: Oct 26, 2015
I see that two other reviewers also found bugs in their tea from Numi. After my last communication with Numi in February about the bugs ( I sent them pictures ), I never heard from them again.
I stopped buying their tea after the bug and after-sale experience.
October 2014 · Grocery and Gourmet Food · verified purchase