Bests & Worsts Reviews from Amazon

Advertising on this product is misleading. VERY disappointed that I cannot download videos from FreeTime. Per the product description on the Amazon website: "Available on-the-go Download your child’s favorite videos, apps, and books for access even when you don’t have Wi-Fi. When an Internet connection is unavailable, your child will automatically see available content that has been downloaded to their FreeTime profile." There is even a support article by Amazon with travel tips for this device, which recommends: "Download videos to watch while traveling – From your child profile you can download up to 25 FreeTime Unlimited videos for playback offline, plus unlimited downloads of Amazon Kids Originals. When you're in FreeTime, long press the video you want to download, and then tap download." (https://www.amazon.com/gp/help/customer/display.html?nodeId=201829220) HOWEVER, after a 30 minute call to customer support, in which the person I was speaking with had no idea how to operate the Kindle, I was informed by the supervisor that due to an "Upgrade" to FreeTime, I can no longer download the videos for my kids to watch offline. This is FALSE ADVERTISING!!! The main reason why I purchased this device is for travel - airplane and car rides - and my kids like to watch videos and shows - and now I'm being told that the feature is no longer available. That is ridiculous. While I can add videos that I've purchased or download them from Netflix, they will now have to toggle between profiles in order to either watch videos on my profile, or play games through FreeTime on their profile which defeats the purpose of parental controls and ease of use. I was attracted to this product due to the advertised features, 2 year replacement, and the price. I really would rather not have to spend $300 on an iPad Mini, but given the quality of this product and my experience with "technical support," it might be worth it!