Bests & Worsts Reviews from Amazon

This battery was selected to replace a Subaru Outback 2013 OEM battery, and one of the main selling points was certainly the 3 yr replacement warranty offered by Optima. Problems first started surfacing around 2 years after purchase when we occasionally had to get the car jumped. The battery finally failed about 2.25 yrs after purchase. No problem, let's see if the warranty will be honored. 1) I called Amazon customer service and they informed me that I had to call Optima to handle the warranty claim. 2) After spending some time navigating the Optima customer service line, I was informed by Optima that Amazon needs to handle the warranty claim and that they frequently have "misinformed" Amazon reps directing the claims to Optima. Optima has repeatedly asked Amazon to put a "pop-up" notice for the Amazon reps so that they realize that indeed Amazon should be handling the claim. Looking at the product description, I still see confirmation that the Optima reps are correct when Amazon is the seller (as it was in my case) "Please contact Amazon Customer Service with your warranty claim. For purchases from Amazon Merchant sellers please contact the seller directly for warranty support." 3) So I call Amazon again, spending close to an hour on the phone with a rep that insures me that they will take care of the problem today. Sure enough, after repeatedly confirming that : yes indeed there is a 3 year warranty, yes, indeed I bought the item from Amazon and not a merchant seller, I am abruptly told that they can't either replace or refund the cost as "it has been too long from purchase date" (still well within the 3 yr period, mind you. At this point the Amazon rep asks me to write an email detailing the conversation with Optima (which I do). 1 week later, absolutely still no response from Amazon. I have gone to a Battery Dealer who used to be an Optima reseller (incidentally, ... the battery load test indicated a failure with a voltage of 11.5 V) and the rep mentioned that they no longer supply Optima batteries as they have begun to fail at a faster rate in recent years (he attributed it to shift in manufacturing location to a lower cost country). He still recommended that I try to get the Optima warranty honored. The battery worked fine for ~2 years, but I would not purchase this product again as I wouldn't trust the warranty.