Bests & Worsts Reviews from Amazon

It worked great for the first six months and then lost its special no tipping grip. I thought not a problem since it has a lifetime warranty. I submitted a warranty claim on their website and received an email that said "A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours)". I waited for over a week and then left a message on the "Get Mighty" website for a status. I received a response from the founder (Jayme Smaldone) letting me know that he will have Val work on my warranty request immediately. That was over two weeks ago (August 17th). Total wait time is one month and counting. Bottom line, good product (when working) but terrible customer service and support. Loyalty is built on customer service and this company sorely lacks in this area.