Bests & Worsts Reviews from Amazon

After just 5 months use, won't mount. Just clicks. Macintosh DiskUtlity can't see it. I'm a tech. I tried everything. Different computer. Different cable. New driver. Nothing. Just rhythmic clicks. Thankfully this is being used as backup disk, so no data was lost. Not happy about either the failure or having to wrestle with Seagate to find a solution. :-( ***** UPDATE 8/17/2017 ***** As expected, the warranty return process was horrific. Spent the better part of any hour to merely log in and submit the warranty return. Needed to try multiple browsers and start over multiple times after the system didn't recognize Model Number, Serial Number and Captcha input. I think that they have made these form fields Case Sensitive. It's almost as if they want to discourage successful completion of the process....or don't care enough to make the process work properly. Of course, I have to pay for the return and then get a refurb back. That's their warranty deal. Let's see what happens next. Sigh...