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So, I tried to apply for the card, got to the 3rd step and could not submit without reviewing the terms & conditions. Did that, but it then would not let me get back to my application. So, I did it again - same result. So, I thought I'd start a chat to let them know of the problem. After explaining the situation in the Chat 5 times - literally - I was transferred to a phone agent, who told me to try it again because she had not heard of this issue. When I informed her that I had already tried twice, she basically told me there was nothing she could do. I asked if she could escalate the problem because I saw another customer who had the same issue - I even read the review to her. She told me again that she had not heard of the issue and there was nothing she could do. Well, Amazon, usually I'm impressed with your service - you missed the boat on this one.