Bests & Worsts Reviews from Amazon

It's our 2nd Roomba. We had 780 for a few years, and it stopped coming back to the dock eventually. I was most happy about the performance of this new Roomba. It started having trouble coming back to the dock 10 months later. The customer service guided me through some trouble shooting tricks, including unplugging the dock from the wall, press this button and that, wipe this part, etc. It fixed temporarily and stopped coming back again. I was repeating this trouble shooting technique every couple of weeks. Then 14 months after the purchase, it started having charging problems on top of not coming back. The machine says "please charge Roomba" every couple of minutes all day long. The customer service asked me to work through a few tricks, but unable to make it charge. They were thrilled to offer me a replacement battery at the discounted cost of $99.99 because manufacture's warranty expired. I complained, because I was having issues before 1 year warranty expired. The guy reluctantly checked in with his supervisor and offered to send me the battery with no cost. In my opinion, a $1000 cleaning machine should not break in a year or two. I do not want to be buying a battery each year at the discounted price of $99.99. The guy also said that if it turns out to be the docking station issue and not the battery issue, they will not cover the cost. My advice to you customers. If you happen to get a lemon, don't try to trouble shoot on your own. Call them as soon as and as often as you have any issues. As long as it works, it's a great machine. It improves the quality of life. --- 18 months later --- So far, we replaced a dock, battery, side brush, and the right wheel. Just saying...