Bests & Worsts Reviews from Amazon

The setup instructions are easy. Took everything out of their individual plastic wrap and installed ... and nothing. Light comes on, but no noise and no air flow. Not even when I press the Turbo button. I've tried calling Honeywell 5x -- 3x to their partner company "Kaz" and 2x to Honeywell. First two calls to Kaz = over 40 mins on hold and NO ONE ever answered. I hate that hold music! I called Honeywell to ask for their help. The agent said, "Sorry, you have to call Kaz. I can't help you." So I tried Kaz one more time. Over 32 minutes on hold, I called Honeywell and had to ask for a supervisor (because the 2nd Honeywell agent said, "I can't help you.") and the supervisor is supposed to get Kaz to call me back to troubleshoot and/or do an exchange for one that works. Will update this review as this fiasco develops, but I'm regretting this purchase right now, over 70+ mins on hold later! **Update** The story just continues to go from bad to worse. The Honewell supervisor called me back, only to say, "Yes, you're right. The wait time is long, and I never was able to get in contact with Kaz before they closed for the day. I'm sorry." Unfortunately for her, I'd done a bit more research on Kaz since then. I asked who actually made the unit; Kaz or Honeywell? Come to find out, Kaz not only supports this purifier; it's also the manufacturer! That's right! They pay to slap Honeywell's name on their shoddy product! After reading some of the other 1 star reviews, I think I was extremely lucky to find out that this product is a POS before I was unable to return it. And let me tell you -- I'm returning this dud asap. Do yourself a favor and DON'T BUY THIS!