Bests & Worsts Reviews from Amazon

The unit was easy to connect but it lasted perhaps 3 days before it failed. It didn't operate long enough before it failed to give it a proper listening test. The failure mode was that it displayed the word "OFF" constantly and would not respond to any of the buttons on the remote control or on the body of the device. The temporary solution was to disconnect and reconnect the power but then the problem returned. I called the manufacturer and described the problem. The person I spoke with was either very familiar with this device or it was a problem he'd often seen in that he immediately told me the unit had failed. He asked where I bought it and I said Amazon. He told me to contact Amazon and they would send me a return label. I called Amazon and they said the return had to be made by the manufacturer but, they would send him an email on my behalf and that if I didn't hear from the manufacturer I was to call Amazon. I got an email from the manufacturer but it asked me to write a review of their product. I didn't think they'd want me to do that. I called Amazon and they turned it over to their A-to-Z customer satisfaction group. Bottom line, I got a full refund and I didn't have to return the failed device. The device may work perfectly well for others and improve their ability to hear what's coming from their TV. But not for me. AccuVoice Soundbar gets 1 star. Amazon's policies gets 5 stars.