Bests & Worsts Reviews from Amazon

Received Roxio Easy VHS to DVD3 Plus on 10/08/12. downloaded software with no problem but my desktop would not recognized the video capture device. I also loaded on to my laptop and same problem. You can only get tech support with email, after two days got a response and was instructed if patch cable were connected right. Come on red plug to red plug,white to white and yellow to yellow? after waiting a day I was instructed to check my system device manager were I found the video device was not recognized. Next day and a half reply to delete Roxio device from device manger and download an online driver . How can I delete the Roxio driver if it does not show up. anyway reloaded new driver and still does not work. I have written to support that I have tried these fixes on two computers, Maybe the video device is defective. finally after 11 days I get a email from support that maybe the device is not working and I need to narrow this down to verify. As today I am not able to use this product, I can not understand why they just don't offer to exchange the video device for a new one rather than waste their and my time to see if defective. If I knew I would be jumping though hoops I would not buy this product. 11/01/2012 AS OF YET STILL NOT WORKING LAST WEEK LEVEL 2 SUPPORT WENT INTO ACTON AND ASKING ME THE SAME BACSIC QUESTIONS FROM WEEKS AGO. BUYER BEWARE!!!