Bests & Worsts Reviews from Amazon

Yes, when new this works like a dream...then, slowly, it gets harder and harder until it literally takes two people to get the cork out! At first you think it is the cork and that some wineries use tough corks...then it hits you: It's the d--- corkscrew! So you go to their web-site to find out what's wrong and it's not there so you e-mail their customer service dept. and ask them what to do. They don't answer your e-mail so a week or so later you e-mail them again and AGAIN they don't answer you, SO WHAT YOU DO NEXT IS WRITE THIS REVIEW!!! It seems the screw loses it's slickness and you need to keep replacing them, well try to find one!