Bests & Worsts Reviews from Amazon

Update: I was sent a second unit and the same issue happened. If your home internet goes out, or your cable modem restarts, the backup LTE internet kicks on, works great. However when your cable modem is back up and running the unit does not turn off LTE. It will never switch back to the home internet no matter how long you wait. I’ve spoke to ring and eero support over 6 different times, no one knows how to fix it. This is the worst EERO/Ring product I've ever owned. This is definitely not ready for prime time. I've spent the last part of 3 hours trying to get this to work. I can see the base station because of the LTE internet backup, but despite speaking to multiple people in support, it will not pick up a signal from my cable modem. I have reset it multiple times, installed the latest software update, connected directly to my PC, had my cable company confirm nothing on their end. Before this base station was released, I was using an EERO Pro 6 that worked perfectly. Reading the reviews, it appears I'm not the only person with this issue. EERO support hasn't even been trained on this unit and can't troubleshoot it. This unit needs serious work.