Bests & Worsts Reviews from Amazon

I purchased this notebook back in July and was initially happy with my purchase. However, after a couple of months the keyboard case started to crack at the corner. I contacted customer service and was told to send the notebook to the repair center where it would be repaired under Warranty. 2 weeks later I received an email informing me the crack was not covered under warranty, and I would need to pay $183. After numerous calls, I then received confirmation the warranty was valid, but only as a ‘one-off’. 2 more weeks go by, and the repair status still shows as ‘in repair’. I called customer service again and was told the issue would be escalated. Another week goes by and still no change. I call again and was told the issue would be escalated again. I asked for the notebook just to be returned as is, and was told that’s not possible as it’s ‘in repair’. In summary, I have been without this device for over a month, have no idea if and when it will be returned, and in what condition. Day 29 since Asus received my notebook. Still no update, status, supervisor escalation. ‘Bot response to review requested RMA # which was provided same day, but no follow up. Day 33 - Got same email / escalation from customer service but still no ETA, status, evidence of escalation or Notebook! Day 42 - Finally received repaired Notebook. Update - 7/30/18 - Exactly the same issue has occurred with a crack in the keyboard cover on the opposite side. This Chromebook has not been dropped or treated roughly so I can only assume this is a design or manufacturing defect. I have been informed by Asus Customer Service that I would need to return the device (again), and the repair would cost an estimated $210!!! This device would be a good choice if it weren't so poorly constructed. Now looking elsewhere for a reliable Chromebook.