135
people found this helpful, as of 2023
ranked #219,746 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Webroot's service is all caps HORRIBLE!
I would've given it 4 starts. Easy to use, relatively light weight, seems to have kept me secure.(for 11 months)
HOWEVER, with a little more than a month left on my subscription it began extremely invasive behaviors, endless pop ups to renew, constant warning signs and a "grayed out" menu bar icon. Now with 23 days left on my subscription it has crippled my VPN not allowing me to connect until I had to close down my VPN. Now I am hanging out in the wind with ZERO Protection.
AGAIN, over 3 weeks left on my subscription.
BTW- the renewal rate they are forcing me to sign up with is $79.99 a year!!!!
I submitted a ticket on their online "support" page.
I got an email back stating it will be 48 HOURS before I can expect a reply.
Called their phone support number. After 5 minutes of recorded announcement describing all the various ways I can go screw off rather than get real support, they finally announce that my wait for an online agent will be at least 25 minutes.
Not sure what happened to Webroot?!?! I called the customer service number given to re-subscribe and after describing my problem was given the advice to uninstall the app. I asked, "you mean and go to another company????"....."Yes". I said thanks and goodbye. Goodbye Webroot.
March 2018 · Software · verified purchase