Bests & Worsts Reviews from Amazon

Frigidaire engineered the packaging to optimize the space and minimized damage in an ocean cargo container, hand stacked 1.6" from the top, 3.125" from the sides. Once the container's seal is broken, Frigidaire's liability ends. This may be why some reviewers are receiving damage units. My first unit was dropped shipped (never went to Amazon) via UPS Ground, damaged in several places due to insufficient packaging. The packaging is held together with poly strap banding. The box has no bottom. A return shipment UPS Ground requires poly strap banding equipment. I don't have that, so Amazon had to dispatched a specialized air freight company. I contacted both Frigidaire and Amazon. Amazon, five stars. Frigidaire one star. Seemed they were more focused on Amazon's liability than customer service. The shape of the slider A/C is a problem because more tall, than wide. There is a tendency to place it on its side and stack boxes on top of it which the packaging was not designed for. If you receive it from UPS/FedEx, it may have been on its side (or upside down) so wait 24 hours before plugging it in for the coolant to settle in the right places else it will damage the unit and won't cool to expectations. This may be why some reviewer have cooling performance issues. The Installation Instructions has been reduced 50 percent and then adjusted to A4 metric size(standard printing in China).The Installation Instructions were drawn and scale measures (Pg. 3) for 8.5 X 11 printing. This may be why some reviewers have installation difficulties.