Bests & Worsts Reviews from Amazon

This is one of my first reviews of a product and if I would have written this back when I got the device I would have give this 5 stars. The quality, cloud support, customer service was top notch. After July the video quality has gone downhill FAST. Prior to all the firm ware updates I could make out people walking on my street at night as well as any of the critters running around my property. After this, the video quality looks like I am playing a game of mine craft in the snow. The picture is washed out, grainy, and choppy. I am so dissapointed with the service. I called/email customer service plenty of times. Only to have been told it was my power pack, transformer, I needed a chime pro, and my internet reception wasn't that good, etc. I replaced everything aside from disabling the actual doorbell which I am not going to do. I was told my doorbell is not getting enough power when the device health says very good and I am getting a continuous 4100mV to the doorbell running on a brand new 24v transformer. Also told I didn't have good WiFi signal at my door when my router is about 3 feet away from it and I am getting 200mb down/10mb up. Finally customer service told me it was my Ring Doorbell that was faulty. This is not the case b/c the doorbell they sent me was on firmware 1.3.7 which is about 8 firmwares old. The video is amazing and the quality is how I remember it. If there was a way I can never update my firmware I would be eager to learn if I could do that. I have been saving screenshots from my old doorbell and the new one so i can use them as proof when the same thing happens. The video from 2 weeks ago was 8megs and the one I took today was 24meg with only 5 seconds difference in time. This pretty much confirmed my suspicions that Ring has been reducing the bitrate over each firmware. So buyer beware as the commercials you see are in NO way close to what you get. So dissapointed in this product as it was amazing 3 months ago and promoting it to everyone i came in contact with. Now, not so much as I have taken to showing the drop in quality. Fix the bitrate and I will change my review aside from that all this device is good for is alerting you when motion is detected and letting you know when someone rings the doorbell while you are away.