Bests & Worsts Reviews from Amazon

I guess OMAXs' customer satisfaction policy has changed. After waiting for the microscope for three weeks, the microscope finally arrived, but to my disappointment, the LED light was broken. I can't use a light microscope without a light, so I contacted OMAX via email to get the process started for a replacement. The resolution that was offered by OMAX was for me to open the microscope and check if a wire had come loose during shipping. The wire was not loose. I then called the 1-800 number given by OMAX and the representative simply stated he couldn't do anything for me. OMAX was not willing to accept the return nor provide a replacement. OMAX said that this is an issue to resolve with Amazon, since Amazon ships the product. I started the return process with Amazon, but they refuse to pay the return shipping fee because this order was only "fulfilled" by Amazon. I then called OMAX to see if they would cover the shipping cost for the return, but OMAX stated it is not their problem since it was ordered through Amazon. Now I'm stuck in a ping-pong game between two companies where each is using the other as an excuse to not take responsibility for a faulty product. The conclusion is, I am now expected to pay shipping + insurance + tracking ($19.52) to return this microscope so I can get my $199 back and then I can reorder (if desired) to get a (hopefully) working microscope. This has not been a satisfying experience. It's not unusual for companies to get great reviews about customer service and then later sell out and change those policies. Maybe great customer service and functioning products are a thing of the past for OMAX.