Bests & Worsts Reviews from Amazon

I bought these in December for my daughters bday in Feb. we just opened them last week and she's worn. Them twice. The grommets in the right shoe are faulty. They don't have a backing and are loose and coming away from the shoe. We are very disappointed in the quality and wondering if the seller is selling defective wares? I'm past the return date because of the circumstances. Wish I could contact the seller!