Bests & Worsts Reviews from Amazon

We own Roku 2 and Roku 3 boxes. I decided to try the new Roku stick for a guest TV and it did work for a few weeks. It seems that after that period of time something happened to the stick and started acting up, freezing, not loading apps, etc. Did the usual reboot, reset to factory, etc etc. I decided to call Roku after noticing that the Roku stick was getting very hot, it did not seem safe anymore. I spent over an hour with Roku support, they were very hard to understand, I had to ask them to switch me to another person and then to a supervisor because they initial level of tech support all they know how to do is reboot and reset the unit which I have already done. The supervisor was very rude and also was trying to just get me to reset the unit again, something I already did with the previous support person twice!. After explaining that something apparently went wrong with the device and needs to be returned to Roku to get it replaced/repaired, he still did not want to hear it and wanted to ask again about the brand of router I am using and what wireless channel it is set even after I explained that I already did the regular troubleshooting by myself and also with the second person in customer support. Every other device in my home connected to the router, which includes Roku 2 and Roku 3 players are working just fine, but he did not want to hear it. He started raising his voice and at that time I decided that was enough and asked for the unit to be replaced since we have gone around and around for too long. I expected so much more from Roku. They need to learn from Amazon or even Apple support. In fact I even bought a WD streaming box 2 years ago and their support was top notch when I had to call and ask them how to connect it to an older TV. Maybe Roku is not spending enough on the customer support area. Roku lost a good customer today, I will not purchase another Roku box and I will encourage everyone else that asks me to buy something else because this is not how a company should treat their customers if they want to stay in business.